Support / Warranty


At ENSA Energy Saving Devices, we are committed to providing quality products. To protect you against defects due to manufacturing faults, ENSA Energy Saving Devices provides the following manufacturer warranty.

This warranty is provided by Cornick Pty Ltd, the Australia designer and manufacturer of ENSA Energy Saving Devices products. It is provided in addition to other rights and remedies of the purchaser under relevant consumer law in relation to the goods to which the warranty relates.

Within Australia, Cornick’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable to a subsequent customer if the product is sold by the original customer during the warranty period. Purchase receipt or tax invoice must be kept as best proof of purchase. The proof of purchase will establish the commencement date of this warranty.

Warranty Claims

For all eligible warranty claims:

  1. If a fault covered by warranty occurs, the customer must first return the product to ENSA Energy Saving Devices Head Office using the contact details below.
  2. Any warranty claims must be accompanied by:
    • Proof of purchase, as explained above; and
    • Details of the alleged defect.
  3. If ENSA Energy Saving Devices finds no defect in the product upon inspection and testing, the customer must pay ENSA Energy Saving Devices's typical costs of service work and testing.
  4. Transportation costs required to make the warranty claim:
    • Transport to ENSA Energy Saving Devices Head Office will be covered by the customer.
    • Upon successful finalisation of the warranty claim, ENSA Energy Saving Devices will bear the cost of return transport.

Exclusions

This warranty does not cover:

  • Normal wear and tear to the products or parts.
  • Products that have been repaired, altered or modified before return to ENSA Energy Saving Devices.
  • Any product that has been used other than for the purpose for which it was designed.
  • Any product that has not been installed, operated or maintained in accordance with ENSA Energy Saving Devices instructions, recommendations and specifications.
  • defects that have arisen due to the customer's failure to properly use and maintain the product in accordance with ENSA Energy Saving Devices instructions, recommendations and specifications.
  • Product defects that have arisen due to abnormal conditions or use, including environment, temperature, water, fire, humidity, pressure, stress, abuse, misuse, neglect or accident.

Warranty Against Defects

All products as listed below are warranted for the designated period against defects in workmanship and parts, valid from the date of purchase. Defects that occur within this warranty period under normal use and care, will be repaired or replaced at our sole discretion.

To Make a Claim

Please use the I need technical support or assistance form on the contact page of this website.

1 Year Warranty

Model Name
LBL-BA2-C 2W G4 Residential Retrofit LED Bulb Plastic Base 12V (6000K)
LBL-BA2-W 2W G4 Residential Retrofit LED Bulb Plastic Base 12V (3000K)
LBL-BA3-C1 3W G4 Residential Retrofit LED Bulb Silicon Base 12V (6000K)
LBL-BA3-C2 3W G4 Residential Retrofit LED Bulb Silicon Base 240V (6000K)
LBL-BA3-C3 3W G4 Residential Retrofit LED Bulb Ceramic Base 12V (6000K)
LBL-BA3-W1 3W G4 Residential Retrofit LED Bulb Silicon Base 12V (3000K)
LBL-BA3-W2 3W G4 Residential Retrofit LED Bulb Silicon Base 240V (3000K)
LBL-BA3-W3 3W G4 Residential Retrofit LED Bulb Ceramic Base 12V (3000K)
LBL-BB5-C1 5W G9 Residential Retrofit LED Bulb Silicon Base 240V (6000K)
LBL-BB5-C2 5W G9 Residential Retrofit LED Bulb Ceramic Base 240V (6000K)
LBL-BB5-W1 5W G9 Residential Retrofit LED Bulb Silicon Base 240V (3000K)
LBL-BB5-W2 5W G9 Residential Retrofit LED Bulb Ceramic Base 240V (3000K)
LBL-BC1-C1 1.5W E14 Residential Retrofit LED Bulb (6000K)
LBL-BC1-W1 1.5W E14 Residential Retrofit LED Bulb (3000K)
LBL-D100RF High Bay Reflector for LBL-D Series (100W)
LDL-BA3-FC1 6 Round 3W LED Dimmable Cabinet Lights (6000K)
LDL-BA3-FC2 6 Square 3W LED Dimmable Cabinet Lights (6000K)
LDL-BA3-FW1 6 Round 3W LED Dimmable Cabinet Lights (3000K)
LDL-BA3-FW2 6 Square 3W LED Dimmable Cabinet Lights (3000K)
LDL-BB10-FC 10W Residential Fixed LED Dimmable Downlight (6000K)
LDL-BB10-FC2 10W Residential Fixed LED Dimmable Downlight (6000K)
LDL-BB10-FW 10W Residential Fixed LED Dimmable Downlight (3000K)
LDL-BB10-FW2 10W Residential Fixed LED Dimmable Downlight (3000K)
LDL-BB12-FC 12W Residential Fixed LED Dimmable Downlight (6000K)
LDL-BB12-FW 12W Residential Fixed LED Dimmable Downlight (3000K)
LDL-BB13-FCI 13W Fixed Integrated Driver LED Dimmable Downlight (6000K)
LDL-BB13-FM 13W Residential Fixed Switchable Colour LED Dimmable Downlight
LDL-BB13-FWI 13W Fixed Integrated Driver LED Dimmable Downlight (3000K)
LDL-BC10-AC1 10W Dimmable Deep Recess LED Downlight Ellipse Opening (6000K)
LDL-BC10-AC2 10W Dimmable Deep Recess LED Downlight Circular Opening (6000K)
LDL-BC10-AW1 10W Dimmable Deep Recess LED Downlight Ellipse Opening (3000K)
LDL-BC10-AW2 10W Dimmable Deep Recess LED Downlight Circular Opening (3000K)
LDL-BC12-AC 12W Commercial Adjustable LED Dimmable Downlight (6000K)
LDL-BC12-AW 12W Commercial Adjustable LED Dimmable Downlight (3000K)
LDL-BD10-AC 10W Commercial Adjustable Dimmable LED Downlight (6000K)
LDL-BD10-AW 10W Commercial Adjustable Dimmable LED Downlight (3000K)
LDL-BD12-AC 12W Commercial Adjustable Dimmable LED Downlight (6000K)
LDL-BD12-AW 12W Commercial Adjustable Dimmable LED Downlight (3000K)
LDL-BD15-AC 15W Commercial Adjustable Dimmable LED Downlight (6000K)
LDL-BD15-AW 15W Commercial Adjustable Dimmable LED Downlight (3000K)
LDL-BD15-FC 15W Commercial Fixed Dimmable LED Downlight (6000K)
LDL-BD15-FW 15W Commercial Fixed Dimmable LED Downlight (3000K)
LDL-BD20-FC 20W Commercial Fixed Dimmable LED Downlight (6000K)
LDL-BD20-FW 20W Commercial Fixed Dimmable LED Downlight (3000K)
LDL-BD25-AC 25W Commercial Adjustable Dimmable LED Downlight (6000K)
LDL-BD25-AW 25W Commercial Adjustable Dimmable LED Downlight (3000K)
LDL-BD30-FC 30W Commercial Fixed Dimmable LED Downlight (6000K)
LDL-BD30-FW 30W Commercial Fixed Dimmable LED Downlight (3000K)
LDL-BD35-AC 35W Commercial Adjustable Dimmable LED Downlight (6000K)
LDL-BD35-AW 35W Commercial Adjustable Dimmable LED Downlight (3000K)
LDL-BD45-AC 45W Commercial Adjustable Dimmable LED Downlight (6000K)
LDL-BD45-AW 45W Commercial Adjustable Dimmable LED Downlight (3000K)
LDL-BD9-FC 9W Commercial Fixed Dimmable LED Downlight (6000K)
LDL-BD9-FW 9W Commercial Fixed Dimmable LED Downlight (3000K)
LDL-DS12-C 12W Surface Mount LED Downlight (6000K)
LDL-DS12-W 12W Surface Mount LED Downlight (3000K)
LDL-DT12-C 12W Ultra Thin LED Downlight (6000K)
LDL-DT12-W 12W Ultra Thin LED Downlight (3000K)
LDL-DT18-C 18W Ultra Thin LED Downlight (6000K)
LDL-DT18-W 18W Ultra Thin LED Downlight (3000K)
LDL-DT24-C 24W Ultra Thin LED Downlight (6000K)
LEDBR13W3K 13.5W LED Linkable Cabinet Light (3000K)
LEDBR13W65K 13.5W LED Linkable Cabinet Light (6500K)
LTU-C18-CS 18W LED T8 PIR Sensor Tube Light (1200mm)
LTU-C9-CS 9W LED T8 PIR Sensor Tube Light (600mm)

3 Year Warranty

Model Name
ENSA-LC1 Light Control Sensor
ENSA-LC1W Light Control Sensor
ENSA-LC3 Corded Light Control Sensor
ENSA-MS1 Microwave Sensor Motion Activated Switch
ENSA-MS2 Ceiling Mount Microwave Sensor Motion Activated Switch
ENSA-MS6 Wall Mount Microwave Sensor Motion Activated Switch
ENSA-PS1 Wall Mount PIR Sensor Motion Activated Switch
ENSA-PS2 Ceiling Mount PIR Sensor Motion Activated Switch (Corridor)
ENSA-PS3 Recessed Ceiling Mount PIR Sensor Motion Activated Switch
ENSA-PS4 360° Ceiling Mount PIR Sensor Motion Activated Switch
ENSA-RS1 2 Channel Mains Voltage RF Receiver
LBL-D100-E40C 100W E40 Retrofit High Bay LED Bulb (6500K)
LBL-D100-E40N 100W E40 Retrofit High Bay LED Bulb (4000K)
LBL-D160-E40C 160W E40 Retrofit High Bay LED Bulb (6500K)
LBL-D160-E40N 160W E40 Retrofit High Bay LED Bulb (4000K)
LBL-D42-E27N 42W LED Light Bulb E27 Screw (4000K)
LBL-D42-E40N 42W LED Light Bulb E40 Screw (4000K)
LBL-D45-E27N ENSA 45W LED Light Bulb E27 Screw (4000K)
LCL-B100-N Professional 100W Dual Mount LED Canopy Light (4500K)
LCL-B150-C Professional 150W Dual Mount LED Canopy Light (6500K)
LCL-B150-N Professional 150W Dual Mount LED Canopy Light (4500K)
LCL-B50-N Professional 50W Dual Mount LED Canopy Light (4500K)
LEDBT18WS Intelligent 18W LED Batten Light (600mm)
LEDBT18WS2 Intelligent 18W LED Batten Light (600mm)
LEDBT18WSE Intelligent 18W LED Batten Light with Battery Backup (600mm)
LEDBT36WS Intelligent 36W LED Batten Light (1200mm)
LEDBT36WS2 Intelligent 36W LED Batten Light (1200mm)
LEDBT36WSE Intelligent 36W LED Batten Light with Battery Backup (1200mm)
LEDDL16W3KS Intelligent 16W LED Sensor Down Light (3000K)
LEDDL20W3K6RD 20W Premium Dimmable Fixed LED Downlight (3000K)
LEDDL20W3KR 20W Premium Adjustable LED Downlight (3000K)
LEDDL20W3KS 20W Premium Rectangular Adjustable LED Downlight (3000K)
LEDDL20W5K6RD 20W Premium Dimmable Fixed LED Downlight (5000K)
LEDDL20W5KR 20W Premium Adjustable LED Downlight (5500K)
LEDDL20W5KS 20W Premium Rectangular Adjustable LED Downlight (5500K)
LEDDL36W3K6RD 36W Premium Dimmable Fixed LED Downlight (3000K)
LEDDL36W5K6RD 36W Premium Dimmable Fixed LED Downlight (5000K)
LEDDL38W3KR 38W Premium Adjustable LED Downlight (3000K)
LEDDL38W3KS 38W Premium Rectangular Adjustable LED Downlight (3000K)
LEDDL38W5KR 38W Premium Adjustable LED Downlight (5000K)
LEDDL38W5KS 38W Premium Rectangular Adjustable LED Downlight (5500K)
LEDDL48W3K8RD 48W Premium Dimmable Fixed LED Downlight (3000K)
LEDDL48W3KS 48W Premium Rectangular Adjustable LED Downlight (3000K)
LEDDL48W5K8RD 48W Premium Dimmable Fixed LED Downlight (5000K)
LEDDL48W5KS 48W Premium Rectangular Adjustable LED Downlight (5500K)
LEDDL60W3KR 60W Premium Adjustable LED Downlight (3000K)
LEDDL60W5KR 60W Premium Adjustable LED Downlight (5500K)
LFL-B100-C2 Professional 100W LED Flood Light (5000K)
LFL-B20-C2 Professional 20W LED Flood Light (5000K)
LFL-B200-C2 Professional 200W LED Flood Light (5000K)
LFL-B30-C2 Professional 30W LED Flood Light (5000K)
LFL-B50-C2 Professional 50W LED Flood Light (5000K)
LFL-B80-C2 Professional 80W LED Flood Light (5000K)
LFL-C20-CS Commercial 20W 5000K LED Sensor Flood Light
LFL-C20-CS2 Commercial 20W 6000K LED Sensor Flood Light
LFL-C30-CS Commercial 30W 5000K LED Sensor Flood Light
LFL-C50-CS Commercial 50W 5000K LED Sensor Flood Light
LFL-D240-C Modular 240W 5000K LED Flood Light
LFL-D360-C Modular 360W 5000K LED Flood Light
LFL-D480-C Modular 480W 5000K LED Flood Light
LFL-D720-C Modular 720W 5000K LED Flood Light
LFL-D960-C Modular 960W 5000K LED Flood Light
LFL-E50-C Residential 50W 5000K LED Flood Light
LFL-F480-C 480W Adjustable LED Flood Light (6500K)
LFL-F720-C 720W Adjustable LED Flood Light (6500K)
LFL-F960-C 960W Adjustable LED Flood Light (6500K)
LFL-G240-C 240W Adjustable LED Flood Light (5000K)
LFL-G480-C 480W Adjustable LED Flood Light (5000K)
LHB-A120-CW Professional 120W LED High Bay Light (6500K)
LHB-A200-CW Professional 200W LED High Bay Light (6500K)
LHB-C100-C Professional 100W UFO LED High Bay Light (5500K)
LHB-F100-C Professional 100W Food Grade LED High Bay Light (5700K)
LHB-F100-N Professional 100W Food Grade LED High Bay Light (4000K)
LHB-F150-C Professional 150W Food Grade LED High Bay Light (5700K)
LHB-F150-N Professional 150W Food Grade LED High Bay Light (4000K)
LHB-F200-C Professional 200W Food Grade LED High Bay Light (5700K)
LHB-F200-N Professional 200W Food Grade LED High Bay Light (4000K)
LOL-A16-C 16W LED Oyster Light (5000K)
LOL-A16-CS 16W LED Intelligent Oyster Light (5000K)
LOL-A16-CSE 16W LED Intelligent Oyster Light with Backup Battery (5000K)
LOL-A16-W 16W LED Oyster Light (3000K)
LOL-A16-WSE 16W LED Intelligent Oyster Light with Backup Battery (3000K)
LSL-B150-C Professional 150W LED Street & Area Light
LTU-A18-CW 18W 6000K LED Tube Light (1200mm)
LTU-A22-CW 22W 6000K LED Tube Light (1500mm)
LTU-A9-CW 9W 6500K LED Tube Light (600mm)
SSL-B20MC 20W Microwave Sensor Solar LED Street Light
SSL-B30MC 30W Microwave Sensor Solar LED Street Light
SSL-B50MC 50W Microwave Sensor Solar LED Street Light
SSL-B60MC 60W Microwave Sensor Solar LED Street Light

4 Year Warranty

Model Name
LPL-A36-CW 36W LED Panel Light (6000K)
LPL-A48-CW 48W LED Panel Light (6000K)
LPL-AH Hanging Mount Kit (for LPL-A Series Panel Lights)

5 Year Warranty

Model Name
LHB-D100-C Commercial 100W LED High Bay Light (5700K)
LHB-D150-C Commercial 150W LED High Bay Light (5700K)
LHB-D200-C Commercial 200W LED High Bay Light (5700K)

10 Year Warranty

Model Name
LBL-C9-E27C 9.5W LED Light Bulb Screw (6500K)
LBL-C9-E27W 9.5W LED Light Bulb Screw (3000K)
LBL-D7-B22C 7W LED Light Bulb Bayonet (6500K)
LEDBL11WB223K 11W LED Light Bulb Bayonet (3000K)
LEDBL11WB2265K 11W LED Light Bulb Bayonet (6500K)
LEDBL11WE273K 11W LED Light Bulb Screw (3000K)
LEDBL11WE2765K 11W LED Light Bulb Screw (6500K)
LEDBL6WB223K 6.5W LED Light Bulb Bayonet (3000K)
LEDBL6WE273K 6.5W LED Light Bulb Screw (3000K)
LEDBL6WE2765K 6.5W LED Light Bulb Screw (6500K)
LEDBL9WB223K 9.5W LED Light Bulb Bayonet (3000K)
LEDBL9WB2265K 9.5W LED Light Bulb Bayonet (6500K)
LEDGL5WGU3K 5.5W LED MR16 DownlightGU10 Bayonet (3000K)
LEDGL5WGU65K 5.5W LED MR16 DownlightGU10 Bayonet (6500K)
LEDGL5WMR3K 5.5W LED MR16 Downlight GU5.3 bi-pin (3000K)
LEDGL5WMR65K 5.5W LED MR16 Downlight GU5.3 bi-pin (6500K)